Cancellation Policy

Before Shipping: You can cancel your order up to 24 hours after placing it and get a full refund, as long as we haven't shipped it yet.

After Shipping: Cancellations aren't allowed once the item ships. Please use our Return Policy after delivery instead.

Digital or Service Orders: Cancel digital fitness plans or services at least 12 hours before the start time.

Return Eligibility

For a return and refund, these must apply:

• Submit the request within 7 days from delivery.
• The fitness item must be unused, clean, and exactly as delivered.
• Keep it in the original box with tags, guides, and all parts included.

Non-Returnable Items: Opened supplements, personalized gym apparel, hygiene products (like resistance bands once used), or perishables.

Refund Process

Approval: After we receive and check your return, we'll email you about approval or denial.

Refund Method: We'll send approved refunds to your original payment option (such as Credit Card, Debit Card, UPI, or Net Banking).

Timeline:

• Our Processing: Refunds start within 2-3 business days after approval.
• Bank Processing: Funds usually appear in 5-7 working days, based on your bank's standard times.

Shipping Costs

Our Fault (Defective/Wrong Item): We'll cover return shipping if it's our mistake.

Other Cases: You pay return shipping fees, and original shipping costs won't be refunded.

Failed Transactions

If payment goes through due to a glitch but your order fails, we'll auto-refund it to your account in 7 working days, following RBI rules.

Grievance Redressal

Per Consumer Protection (E-Commerce) Rules, 2020, reach out us for refund issues:

• Email: pixelpureindia@gmail.com
• Mobile: +919105459108
• Address: Office No.15,Ground floor D-29, sector-03,Noida,UP Noida Gautam Buddha Nagar Uttar Pradesh India 201301